Privacy policy

Last updated: July 11, 2025

Pivot Performance Energy operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Pivot Performance Energy is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, billing and shipping addresses, mobile phone number, carrier information, and SMS opt-in preferences, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to perform our contract with you—process your payments, fulfill your orders, manage your account, arrange for shipping, facilitate returns and exchanges, enable you to post reviews, remember your preferences, and create a customized shopping experience.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, SMS, text message, or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart.
SMS Marketing & Abandoned-Cart Reminders.
- We use cookies, session data, and your SMS consent status to determine if you have abandoned items in your cart.
- With your prior express opt-in, we send SMS reminders about those items, promotional offers, and other transactional updates.
Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure shopping experience, detect and prevent fraud or other malicious activity, and protect public safety.
Communicating with You. We use your personal information to provide customer support, respond to inquiries, and maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law, respond to valid legal process (e.g., subpoenas), investigate or participate in litigation or other legal proceedings, enforce our terms or policies, and protect our rights and the rights of others.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

Service providers. Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
Business and marketing partners. To support personalized advertising and marketing services based on your online activity with us and other merchants.
With your direction or consent. When you request or authorize us to share information, such as for order fulfillment, social-login integrations, or co-marketing promotions.
Affiliates and corporate group. To any parent company, subsidiaries, or affiliates, for the purposes described in this Privacy Policy.
Business transactions. In connection with a merger, acquisition, sale of assets, bankruptcy, or similar corporate transaction, and to comply with legal obligations (including subpoenas and search warrants).
Legal compliance. To comply with applicable law or respond to valid legal process, or to enforce or investigate potential violations of our policies.

Exclusion for SMS Data
The above disclosures exclude your SMS opt-in data and consent. We do not share, sell, or otherwise disclose text-messaging originator opt-in information with any third parties.

Location Tracking and Location-Based Services

If you enable location services on your device, we may collect precise or approximate location information (e.g., via GPS, Bluetooth, Wi-Fi, or other sensors) to provide you with location-based offers, promotions, and personalized recommendations. Location data is collected only with your consent and may be managed or revoked through your device’s privacy settings. We use this information solely for the purposes described above.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third-party providers that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information via the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request its deletion. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may only apply in certain circumstances:

Right to Access / Know. Request access to the personal information we hold about you.
Right to Delete. Request deletion of your personal information.
Right to Correct. Request correction of inaccurate personal information.
Right of Portability. Request a copy of your personal information and transfer it to another service provider.
Right to Opt-Out of Sale or Sharing. Opt out of the “sale” or “share” of your personal information, or of targeted advertising as defined by applicable law.
Communication Preferences. Opt out of promotional emails, SMS, or postal mail at any time by following the unsubscribe instructions in our messages.

You may exercise these rights by contacting us using the details below, or via any mechanisms provided in the Services. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process certain requests.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country you live in. If we transfer data out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, unless the destination country has been deemed adequate by the applicable authorities.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call or email us at store@pivotenergydrink.com or write to us at:

3351 Northwest Boca Raton Boulevard
Boca Raton, FL 33431
United States